Essential Items You Should Have on Your Website's Contact Page

Your users shouldn't have to scroll to find the information they are after; your email address, mailing address / map, phone number, contact form, and so on. Of all the pages on your website, the contact page has the most obvious user intent; they want your contact information. Make it extremely easy to find.

We touched on this a bit in #1 but make sure that you have multiple ways to contact your company. Not everyone wants to fill out a form. Think about who your users are and how they like to communicate with you. At a minimum you should have an address, phone number and an email address. You may also want to consider a basic contact form, live chat or other was for your customers to reach out for the information they need. Don't forget to include social media here so your customers can reach out on the platforms they use everyday.

You've gone to all the trouble of adding the key elements to your contact page but have you made them effective for your users? Make sure the address and phone number are coded correctly by wrapping them in the correct HTML elements. Phone numbers should be setup as links and addresses should be coded in address elements. Taking this simple step makes it so visitors to your website can simply click on your phone number to call you or click on your address to pull up a map and get directions.

Ok, this isn't exactly an element on the contact page but make sure you can easily navigate to the contact page. It should be very easy to find and accessible from every page on your website. This is the most basic call to action on your website and you want your users to be able to easily get to it so they can get ahold of you.